Shipping & Returns
Shipping
Orders are processed within 3–5 business days.
Delivery times vary depending on location and carrier. Once an order has been shipped, tracking information will be provided.
André LaNeal is not responsible for delays caused by carriers, customs, or circumstances outside of its control.
Risk of loss transfers upon confirmed delivery.
Returns
Returns are accepted within 14 days of delivery.
To be eligible, items must:
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Remain unused
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Be in original condition
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Include all original packaging
Returns that do not meet these conditions may be declined.
Exchanges
At this time, exchanges are not guaranteed and are subject to product availability.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Items marked as final sale
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Products that show signs of use
Return Process
To initiate a return, contact:
Instructions will be provided upon request.
Refunds
Once a return is received and inspected, a refund will be issued to the original method of payment.
Shipping costs are non-refundable unless the return is due to an error on our part.
Objects made to endure are expected to be chosen with care.